Sustainable sourcing in the service sector

3Keel has been helping Nando’s to better understand the sustainability issues for its key supply chains. Working with the Do The Right Thing Manager and commercial colleagues, as well as engaging key Nando’s suppliers, 3Keel’s findings have been used to inform Nando’s on how it can respond to address priority issues for its business.

There are now over 1000 Nando’s restaurants worldwide, of which over 300 are in the UK. As the business grows and the number of meals served increases, Nando’s has been exploring its supply chain as well as onsite operations to understand the best ways to do the right thing. Beginning with potatoes and chickens, the 3Keel team worked in partnership with ETANTE to engage Nando’s suppliers to understand their priority issues across a range of environmental impacts. Because chicken is so critical, there has been a focus on all aspects of poultry production, ranging from farm locations to the composition of feed to the heat needed to keep chickens warm.

By working in partnership with teams across Nando’s – and with its suppliers – the project has identified the most important issues for the future. These findings have kicked off a series of further initiatives that extend beyond tier one suppliers, to explore the key inputs further up Nando’s supply chain. Bob Gordon, Nando’s Do The Right Thing Manager said: “3Keel have been a joy to work with, and have unearthed new opportunities for Nando’s. Their research and technical knowledge has been essential for informing us on the best options for the business to pursue”